feature it automation

Automated IT Management

If you have to do it more than once, AUTOMATE IT!

There is an old saying that goes something like this: We never have time to do it right, but we always have time to do it twice. This is so true in the world of IT, where the pressures on technical staff are multiple - overworked, understaffed, and always with a timeline. Leveraging a system that allows you build out a library of common tasks that can then be easily executed with a few clicks against one or thousands of machines can make you the IT hero for your company.

For MSP's this increased efficiency means two things. First, you can start pushing tasks to lower level technicians, knowing that it will be done the same way each time, with full history and accountability. You can also start servicing more clients with fewer technical resources. All of this translates into happier customers and higher margins.

The Servoyant Agent

The secret behind this system is the Servoyant Agent, a small, lightweight agent that communicates back to the Servoyant platform, executing tasks based on your instructions. The results of those tasks are then returned to the Servoyant platform when complete. The Servoyant Agent runs natively on all flavors of Windows from Microsoft Windows 2000 and later.

Servoyant ships with over 75 pre-configured jobs, allowing you to perform common tasks such as:

  • Clean up operating system debris and junk files
  • Defragment hard drives
  • Query and Set Registry Keys
  • Install and Remove Software
  • And More!

Agent Jobs

Agent Jobs are the building blocks of automation inside of Servoyant. These jobs can be command line functions, VB Scripts, or they can be based on Powershell. We do not require that you learn a new language and take advantage of the volumes of information readily available for these common tools. Once your basic building blocks are built, Servoyant gives you the ability to add interface controls to the jobs, requiring specific input parameters and als allowing for checkbox or radio controls in the job definition. This gives you the flexibility of building the jobs out exactly as you want so that they work as needed wthin the Servoyant console.

Job Groups

Need more complex tasks? No problem. Create Job Groups by simply dragging and dropping your building blocks into a Job Group, set the order of execution, and then input any necessary parameters. It is really that simple!

Some samples of Job Groups that may be useful include:

  • Weekly maintenance tasks
  • Device documentation
  • Software removal or installation
  • Device configuration such as setting registry keys, modifying firewall rules, etc...

The sky is really the limit. If you can think it, AUTOMATE IT!

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